Job responsibilities To answer telephone calls and deal appropriately with enquiries from patients, staff and the general public, seeking advice or referring else where if necessary. Liaise with Waiting List Co-ordinator's to ensure patients are treated within breach dates. Use relevant electronic booking systems to arrange appointment s for follow-up clinics, as instructed by the medical/nursing staff. Collection /sending out and processing of incoming /outgoing mail and documentation. Dealing with incoming mails and results. Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service. Please refer to the job description and person specification attached to the advert for the full details of the vacancy.