Overview
This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Capgemini Invent is the innovation, design, and transformation brand of the Capgemini Group. The Modern Workplace tribe within the Business Technology practice empowers clients to redefine how work gets done - transforming collaboration, productivity, and employee experience through digital technology and organisational change. We work at the intersection of people, processes, and platforms to drive sustainable behavioural and cultural shifts.
YOUR ROLE
The Business Change Consultant plays a key role in supporting and delivering people-centric change across workplace transformation programmes. Working closely with Experience Managers, client stakeholders, and delivery teams, this individual will lead the design and execution of change interventions that enable user adoption and ensure the successful realisation of business value. This role requires a balance of strategic thinking and hands-on delivery, with strong experience in change planning, impact assessment, stakeholder engagement, and user readiness. The Consultant/ Senior Consultant will act as a trusted advisor to clients navigating large-scale digital change.
Key Responsibilities
* Change Delivery & Advisory – Lead or support the development of end-to-end business change strategies aligned to programme objectives and timelines.
* Conduct change impact assessments and readiness activities, identifying key personas, pain points, and areas requiring support.
* Develop and maintain stakeholder maps, engagement plans, and communications matrices.
* User Adoption & Engagement – Design and deliver tailored engagement interventions to drive awareness, desire, and capability for change.
* Define and track success metrics for adoption, using feedback and behavioural insights to iterate approaches.
* Collaborate with training and comms leads to ensure a unified and timely user experience.
* Client Collaboration – Build strong relationships with client stakeholders at multiple levels, acting as the voice of the user throughout the programme.
* Facilitate workshops, drop-ins, and feedback sessions to test assumptions, gain buy-in and co-create solutions.
* Provide coaching to business leads, champions, and change agents to build internal capability.
* Practice & Capability Development – Contribute to the growth of Capgemini’s Modern Workplace change offering through knowledge sharing, asset development, and mentoring junior team members.
* Stay informed on emerging tools and trends in employee experience, workplace culture, and digital adoption.
YOUR PROFILE
Essential Experience
* Proven track record delivering business change initiatives as part of digital or workplace transformation programmes.
* Skilled in stakeholder management, change impact analysis, and adoption strategy development.
* Comfortable operating in fast-paced, ambiguous environments and balancing multiple priorities.
* Experience in Agile, SAFe or other iterative delivery environments.
Desirable Skills
* Familiarity with workplace technologies (e.g., Microsoft 365, ServiceNow, Copilot) and their impact on people and processes.
* Understanding of behavioural science or human-centred design principles.
* Knowledge of change measurement tools and KPIs.
Qualifications
* Degree in Business, Organisational Psychology, or a related field - optional
* Previous consulting or advisory experience strongly preferred
What you'll love about working here
* Glassdoor Recognition We are delighted to be in the top 10 for the ‘Glassdoor Best Places to Work UK 2025’. Received this accolade for 5 consecutive years. See our Glassdoor page for details.
* Flexibility to Work Your Way Structure your day in a way that works best for you. We prioritise output over hours. Hybrid-first working and flexible arrangements are part of our daily practice. All UK employees are eligible to request flexible working arrangements.
* Your Wellbeing We prioritise wellbeing with employee communities, monthly surveys, Mental Health Champions, and wellbeing apps like Thrive and Peppy. You are encouraged to express ideas and viewpoints in an innovative environment.
* Regular Promotion Cycles Recognition of great work through regular promotion cycles.
Need to know
At Capgemini we pursue Diversity & Inclusion in practice. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We embed hybrid working and flexible arrangements for all UK employees. CSR highlights our focus on social impact and reducing carbon footprint. Capgemini was named one of the world's most ethical companies by the Ethisphere Institute for the 10th year. London, Manchester or Glasgow can be office bases, but assignments may require travel or time away from home on short notice. We offer a remuneration package with flexible benefits options and a variable element dependent on grade and performance.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations accelerate their digital and sustainable transition. It is a diverse group of over 350,000 team members in more than 50 countries, with a 55-year heritage. Capgemini delivers end-to-end services spanning strategy, design, and engineering, driven by capabilities in AI, cloud, and data. The group reported 2024 global revenues of €22 billion. Join our team of transformation consultants to deliver solutions powered by science, creativity, and technology. Apply now!
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