Employing Organisation - Herefordshire & Worcestershire Chamber of Commerce
HWCC is a member-led, not for profit organisation working to support local business communities and our large network of Members.
Where people come first, and work feels colourful, meaningful and fun.
Are you looking for a workplace that champions growth, celebrates individuality, and believes that work should be both purposeful and enjoyable? Youll fit right in at the Chamber.
Were proudly BCORP accredited and a multiyear Sunday Times Best NotforProfit to Work For winner, but what truly sets us apart is our people and our culture.
Who We Are
We support and empower businesses across Herefordshire and Worcestershire, helping them thrive, connect and grow.
But behind the scenes, were also a team that values creativity, celebrates successes together, and believes in creating a workplace where everyone feels they belong.
What Inspires Us
Passionate - We care deeply about what we do. Whether supporting a local business or developing new services, we bring energy, purpose and dedication to every task.
Nurture - We believe in lifting people up. Through development, wellbeing support and genuine encouragement, we help our team and members grow to their full potential.
Colourful - We celebrate individuality, creativity and personality. Our culture welcomes fresh ideas, diverse perspectives and the unique spark each person brings.
Unity - We succeed together. Collaboration, kindness and collective purpose sit at the heart of everything we do.
The Role
* Job Title: International Trade Advisor
* Salary: £24,778 – £28,247 (FTE)
* Location: Severn House, WR4 9NE, United Kingdom.
* Hours: 22.5 hours
* Contract: Fixed Term Contract until 27 November 2026
* Reporting to: International Trade Manager
We now have an exciting opportunity for someone to join our International Trade team as an International Trade Advisor. The successful candidate will provide an International Trade documentation service for businesses across the two counties and beyond. This includes issuing a wide range of Export Documents, facilitating Translation services, providing a suite of International Trade Training and aiming to provide additional support where requested.
This role allows someone to play a key role in helping businesses across Herefordshire, Worcestershire and beyond trade successfully on a global stage. Offering variety, customer interaction, and the opportunity to build specialist international trade expertise within a supportive team.
Full training will be provided, with ongoing opportunities to develop specialist knowledge in international trade, customs procedures and export compliance.
Day to day you will:
1. Provide guidance to clients on how to complete export documents via the portal. This includes Certificates of Origin, EUR1 Documents, ATA Carnets and invoices. (Training & support will be provided)
2. Ensure that export documentation is completed in line with BCC accreditation requirements.
3. Act in an advisory capacity to customers with regard to International Trade enquiries.
4. Secure bookings for International Trade Training courses.
5. Facilitate a comprehensive translator/interpreter service to businesses through trusted partners.
6. Build relationships and rapport with new and existing customers, using this and other business development methods to grow leads and convert to new business.
7. Engage and commit to ongoing training and ensure that knowledge on policies and customs procedures are kept up to date.
8. Complete administration tasks, including but not limited to: updating the CRM system regularly, filing paperwork within designated areas, keeping relevant documentation records in line with HMRC compliance and ATA Carnet storage.
What you will bring:
1. Preferably have experience within an export documentation role
2. Must have experience in a role where attention to detail and accuracy was essential
3. Preferably have experience within a compliance related role
4. Strong teamwork ethics and reliability
5. Excellent communication skillsExperience in an administrative role
6. Willingness to learn and retain information
7. Experience with customer service
Why You’ll Love Working Here
* Birthday off: Celebrate your way, its on us.
* Professional growth: Ongoing training, career development and opportunities to shine.
* Wellbeing at the centre: Westfield Health, Wellbeing Champions and supportive policies.
* Easy access: Onsite parking and fully accessible office spaces.
* Inclusive always: We proudly welcome applicants from all backgrounds
* Give back: Enjoy a paid CSR day each year for causes that matter to you.
Additional Support We’re Proud Of
We are proud to look after our employees. As a Working for Carers member, we understand the challenges faced by working carers and offer support through our policies and culture.
We also actively support our cadets, reservists and veterans, and we are fully committed to the Armed Forces Employers Recognition Scheme, holding a gold accreditation.
Our dedicated Wellbeing Champions volunteer their time to raise awareness, support colleagues, and promote a happy, healthy workplace for everyone.
Ready to Make a Difference?
If youre someone who brings positivity, enjoys working with others, loves learning, and wants to be part of a team that’s truly passionate about supporting the local business community, we’d love to hear from you.
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