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We are seeking a warm, confident, and proactive Tenant Community Manager to enhance tenant experience and foster vibrant communities across our London properties. As the face of our brand—both in person and on camera—you should be comfortable creating short-form video content for TikTok, Instagram, or 小红书. If you love connecting with people, creating engaging content, and building local networks, we would love to hear from you.
Responsibilities:
* Build tenant communities and organise lifestyle events
* Create short-form content (TikTok, Reels, etc.)—must be confident appearing on camera
* Act as the first point of contact for tenants (non-maintenance related)
* Develop partnerships with local businesses to offer tenant perks
* Communicate with tenants via WeChat, WhatsApp, and newsletters
* Collect feedback and encourage tenant reviews
* Support tenants with move-in processes and FAQs
What We’re Looking For:
* Fluent in English (Mandarin is a plus)
* Comfortable on camera and experienced with social media platforms
* Personable, organised, and self-driven
* Background in hospitality, events, or lettings is an advantage
* Basic video editing and content creation skills
* Ability to post consistently and creatively
What We Offer:
* Supportive and creative team based in central London
* Opportunity to take ownership and develop community initiatives
* Performance-based bonus scheme
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Marketing and Sales
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