Benefits to the job · Clear progression · Monday to Friday work · Onsite parking · Nice friendly environment Key Responsibilities · Dealing with customer enquiries via phone/email · Understanding the customers needs being first point of contact for them · Customer care for aftersales · Provide clear updates, next steps and realistic timeframes · Working closely with the team to resolve any issues that may happen · Good administration skills Experience & Skills: · Previous customer service experience, ideally within retail or a technical environment · Confident and professional telephone manner · Strong communication and problem solving skills · Good organisation skills · comfortable handling challenging situations · Able to work across multiple systems and processes · Cares about customers, takes pride in fixing problems properly, and wants to be part of a team building something better. The Best Connection is acting as an Employment Business in relation to this vacancy.