Job title: Call Centre Advisor
Department: Sopp+Sopp, First Response Team
Location: Halifax - This position is office based; you will need to live within a commutable distance of the office.
Hours Available: We offer a variety of shifts from Monday to Friday and 4 days on, 4 days off. This is a 24/7 operation, but this vacancy does not include night shifts.
Salary: Starting from £24,570.00
Start Date: 06/10/2025
We’re looking for a Call Centre Advisor to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.**
Great career development opportunities – grow with us.
About the role
We are looking for people to join our 24/7, 365 days a year Contact Centre. This role involves handling a high volume of inbound calls with exceptional customer service, along with administrative tasks and emails to support our operations.
Key responsibilities
* Record accurately the first notification of loss following a motor traffic accident.
* Handle telephony inquiries from Customers, Repairers, Clients, and Third Parties within the agreed service levels.
* Manage queries during inbound inquiries to resolution, escalating only when necessary.
* Assist with administrative tasks and emails.
* Use MRN’s bespoke software and databases to record, update, and maintain claim information.
* Manage workload daily, prioritizing tasks to ensure completion.
* Provide accurate updates to team managers and customers as needed.
* Ensure all SLAs are met and exceeded.
Skills and experience
* Excellent customer service and communication skills.
* Ability to handle a high volume of calls daily.
* Strong written and verbal communication skills.
* Ability to manage own time and workload effectively.
* Strong multitasking abilities.
* High attention to detail and accuracy.
* Experience in a target-driven environment is desirable.
* Experience in the insurance and claims industry is desirable.
Benefits
* 33 days holiday (including bank holidays).
* Personal health cash plan – claim back costs for dental, optical, etc.
* Enhanced maternity/paternity/adoption/shared parental pay.
* Life assurance: three times basic salary.
* Free breakfasts and fruit.
* Birthday surprises for everyone!
What you can expect from us
At Activate Group, supporting our team members is a priority. Whether at our Halifax or Peterborough offices, one of our AAR sites, or working from home, we provide support to help you succeed.
We offer benefits prioritizing health and wellbeing, rewards like employee of the month, and perks such as free fruit and cereal.
A bit about us
Named in the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ over 700 staff nationwide.
We work with major UK fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough.
We manage every step of the repair process, including repairs at our Activate Accident Repair body shops and through a UK-wide network of independent repair partners.
Our purpose and values define us and guide our work:
Purpose: Make someone's bad day better.
Values:
* Make it happen – Be accountable, take initiative, work fast, and do a great job.
* Strive for better – Be bold, challenge norms, and make small improvements often.
* Win together – Be a team player, learn together, and respect each other.
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