To provide clerical, reception and secretarial support as allocated. To assist with the implementation and provision of quality standards and customer care in the Tourist Information Centres and assist with the implementation of Tourism NI Standards.
Responsibilities
* To provide tourist information and advice to the public and other bodies as requested.
* Respond to both face to face and telephone enquiries from members of the public.
* To assist in the day to day operation of the shop, including use of the cash register, general maintenance, stock control and merchandising as required.
* Receipt, security of money and preparation of lodgements as required.
* To operate and maintain manual and computerised information/filing systems including databases and spreadsheets together with the operation of a computerised accommodation reservation system.
* To assist in the operation of a festival office and process ticket sales for major events in the District.
* Assist with a range of clerical tasks including the preparation of timesheets and accounts for payment etc.
* Process correspondence and complaints in accordance with the Councils policies and procedures escalating to the appropriate officer where appropriate.
* Provide a secretarial and word-processing service including drafting and word-processing letters, agendas, minutes, reports etc.
* Undertake a range of clerical tasks including filing, faxing, photocopying, keeping records of meetings etc.
* To attend meetings and receptions as required.
* To contribute to Corporate, Departmental and Regional working groups as required.
* To assist in the preparation and implementation of the Service Business Plan.
* To ensure that corporate policies and procedures are adhered to at all times.
Skills and Qualifications
* Grade C or above in at least 4 GCSE’s or equivalent, one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent.
* At least 1 year’s previous experience in a customer facing role (face to face and/or on the telephone) to include dealing with customer queries, customer complaints and providing information to the public.
* OR
* In lieu of qualifications then at least 2 year’s previous experience in a customer facing role (face to face and/or on the telephone) to include dealing with customer queries, customer complaints and providing information to the public.
* At least 6 months’ previous experience of cash handling and keeping associated records in a work environment.
* At least 6 months’ previous working experience preparing and producing financial records and statistical information.
* Be able to demonstrate competence in use of Microsoft Office applications, including e mail, spreadsheets, databases and social media.
* Ability to work unsupervised and under own initiative.
* Excellent oral and written communication skills.
* Ability to work as part of a team in a busy environment.
* Knowledge of key tourist attractions available within the Council District of Newry, Mourne and Down District Council.
* Knowledge of Financial reporting and Controls.
* Knowledge of digital technology/social media.
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