Manchester (Hybrid, up to 3 days WFH) £40k-45k (OTE of £50k-£55k)
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we're investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.
Over the past five years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long-term value across Street Group's ecosystem of products.
You'll have the autonomy to shape how we deliver value to our largest clients, the opportunity to work with some of the UK's biggest estate agency brands, and the chance to make a genuine impact as we scale the business.
Strong commercial acumen and paired with a customer-first mindset, balancing client success with business growth.
Data literate and confident using SaaS platforms, customer success tools, and CRM systems.
You're curious and conscientious, you'll make it your business to know everything about our product, and have the communication skills to share that knowledge in a way that inspires
Here's what you can expect to be working on as an L3 Senior Customer Success Manager at Street Group
Immersing yourself in the company and building knowledge of our evolving product.
Own and grow relationships with our Enterprise clients, working closely with them to understand their business goals and ensure our solutions help them succeed, focusing on retention, satisfaction, and delivering measurable impact.
Lead clients through onboarding, training, and ongoing engagement, helping them get the most from our multi-award-winning software.
Take a proactive, consultative approach to client success - spotting risks early, resolving challenges, and mitigating churn.
Use data and insight to guide conversations and drive strategic, outcome-focused discussions.
Support clients through product adoption, process improvements, and wider transformation initiatives.
Help implement and champion new customer success tools, including our upcoming rollout of a new CS platform.
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. We're an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.He'd seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Street.co.uk then launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles.
From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.
Hybrid-working - you can work from home up to 3 days per week
Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Flexible working hours
Public transport season ticket loans
Paid menopause leave
Holiday buying scheme
Joining a new team in an exciting business with huge ambition
Comfortable, relaxed office space - office dogs welcome!
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Cycle to work scheme
Electric car salary sacrifice scheme
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complimentary team of employees and building an inclusive environment for all. a presentation) = Introductory call with one of our Talent team
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