Spanish speaking Customer Services (must be FLUENT in both English and Spanish)Based in Watford/Home Hybrid 3/2
Full Time 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break
Key Responsibilities:
1. To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
2. To respond effectively to queries relating to customer orders and deliveries
3. To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
4. To resolve customer complaints and invoice queries
5. To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
6. To be in regular contact with our Sales Account Managers and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
7. To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
8. To implement process improvements which will improve operational effectivene...