About The Role
Operations Manager
Hybrid role with some office time and travel expected across Central and South East Scotland.
(Based at Inspire House, Eurocentral)
Enable Works is the largest provider of specialist employability support in Scotland, Every year we support over people across 30 Local Authorities in Scotland, to progress towards high quality, well paid, sustainable careers.
We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce. We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and we are looking to recruit an experienced Operations Manager to lead our teams in Central and South East Scotland.
As a leader at Enable Works, you'll be at the forefront of our mission to deliver exceptional employability services for disabled people across Scotland. You will be responsible for leading partnerships and programmes across central Scotland and will play a pivotal role in driving our organisation forward.
You will have overall accountability for strategic development of your programmes and region, leading on performance management; financial and contract management and developing opportunities for new business, allowing us to grow our impact.
You'll have significant oversight of operations and staffing for the region, as well as managing and leading key external stakeholder relationships, ensuring smooth and efficient functioning of the services in your remit.
Your Responsibilities:
1. Setting and upholding high standards: you will be accountable for a team of Performance Managers, Team Leaders and Employment Coordinators, ensuring that our services meet and exceed expectations. You will set and maintain rigorous standards of performance and quality across all of your services, ensuring clients needs are at the heart of every decision you make.
2. Ensuring Compliance and Performance Excellence: You will be accountable for all quality and compliance for services in your region, ensuring robust processes are in place that align with contractual expectations. Working with the compliance and quality team, you will ensure that quality is embedded in all services you are responsible for, ensuring excellence in execution.
3. Guiding a High-Performing Team: As a senior leader, you will mentor and lead a team of Performance Managers and Team Leaders, fostering their growth as leaders to provide effective mentoring and management for your team, ensuring that our Employment Coordinators consistently deliver outstanding services.
4. Strategic Engagement: Building robust relationships with both local and national funders and commissioners will be second nature to you, ensuring seamless contract delivery and long-lasting partnerships. It will be your responsibility to ensure that contracts meet key aims and objectives, aligning our services with our mission and vision. You will be the main point of contact for funders and partners regarding contract delivery, ensuring that contracts are upheld, and relationships are maintained.
5. Pioneering Opportunities: You will be responsible for proactively identifying and cultivating new business opportunities, staying up to date with emerging trends and policy changes in the landscape to ensure that your services can respond to local need and national priorities.
6. Driving Business Growth: Accountable for business development in your region, you will identify opportunities for growth and take the lead on local grant applications and tenders for new services, driving our growth and reach. Strategic vision is key to the role of an Operations Manager so you will collaborate closely with our Senior Leadership Team to spearhead initiatives that widen our organisational impact.
7. Influencing for Impact: You will hold a central role in shaping Enable Works' influence on policies and support systems for disabled people in Scotland, making a tangible difference in their lives. You will build relationships with key stakeholders to help shape strategy and direction in your region to ensure that people with disabilities have access to high quality support across Scotland.
8. Managing Regional Finances: You will be responsible for creating budgets and managing regional income and expenditure, maintaining financial stability and efficiency in your region.
For detailed information on the role, our organisation and benefits, please see our Operations Manager Job Pack.
About You
We really need you to have these:
9. An understanding of employability and skills structures and systems in Scotland
10. An understanding of national employability policies such as No One Left Behind
11. Experience of leading a performance focused team
12. Ability to effectively coach and motivate developing leaders to deliver high performance within your team
13. Experience of successfully managing and forecasting performance profiles
14. Experience of writing impact reports
15. Ability to work autonomously, fully accountable for managing and driving the services in your area to achieve excellence
16. Self-management skills and the ability to prioritise competing deadlines effectively
17. Effective project management skills and ability to think strategically to achieve long-term goals.
18. A natural, professional relationship builder with the ability to partner and negotiate with stakeholders.
19. Experience of creating and managing budgets, delivering on financial expectations and forecasting change.
20. Strong attention to detail with professional presentation and personality.
21. Confident communicator with experience of public speaking
22. Role model who will demonstrate our values, leading by example
23. IT proficient with experience of competently using Microsoft packages and CRM systems
24. A full driving licence and access to a car, as travel is required in this role
We would love you to have these:
25. Experience of working in employability out with Scotland
26. Experience of business development including bid writing
27. Experience working in rural areas
28. Experience of working with people who have multiple/complex barriers
29. Experience of leading managers and working with geographically dispersed teams
Please make sure you include a detailed personal statement in the 'More about you' sectionof the application form to tell us how you are suited to the post.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
30. Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
31. Employee Assistance Programme
32. Cycle to Work Scheme*
33. Season Ticket Loans*
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
*Terms and Conditions Apply