Restaurant Shift / Floor Manager
Location: BT51 3NA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you'll receive a competitive salary, opportunities for growth, and a chance to build a rewarding career.
To succeed in this role, you should be a great leader and a positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
* Customer Service: Lead by example, prioritize customer satisfaction, ensure accurate staff scheduling, support operational efficiency, and conduct regular store walk-throughs from the customer's perspective.
* People: Encourage staff suggestions, provide performance feedback, set goals, foster a positive team environment, and handle performance management in collaboration with HR.
* Driving Sales: Understand sales trends, optimize product merchandising, coach staff on upselling, and identify areas for improvement based on employee incentives.
* Operations: Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards. Manage stock orders, equipment maintenance, opening and closing procedures, and ensure cleanliness and safety standards are maintained.
Key Requisites
* Previous experience managing restaurants
* Flexible and disciplined work approach
* Experience in a food environment is advantageous but not essential
* Ability to work independently and as part of a team
* Good numeracy and literacy skills
* High standards of food hygiene and safety
* Experience handling customer complaints
* Adherence to health and safety procedures
#J-18808-Ljbffr