Job Description
Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours.
Salary is circa £25k pa dependent on experience\n\nJOB SUMMARY: \n\nA key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.\n\nWithin the assigned product portfolio, responsibilities include;\n\nControl room allocations and release dates\nManage additional services and special requests relating to bookings\nTimely completion of client flight requests\nProvide high quality and timely communication, manifests and other documentation to all agents and suppliers\nAssist in writing accurate and articulate customer itineraries\nArrange ticketing and boarding passes for all customers\nDispatch all travel documentation to customers on time.\nExecute all communication in a clear and timely manner ensuring all administrative protocols are observed\nClose liaison with suppliers on quality control issues\nConduct audit of loaded allotments and contracts data to assure accuracy in system\nLiaise with and assist the Finance department with supplier invoicing when required\nAnswer incoming customer phone calls and take appropriate action for each call\nInput data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate\nAdopt company policies to resolve customer service issues, post and pre-sale\nRespond to customers enquiries whether by telephone or email\nAny other duties that the Solos group requires relating to the operational running of the business.\nDeliver on personal, departmental and company targets as set-out by Operations Manager \n\nEXPERIENCE REQUIRED:\n\nIf you have previous experience working for a Travel Company within a Customer Service, Aftersales or Operations role we would love to hear from you!\n\nTHE PACKAGE:\n\nSalary is dependent on experience but in the region of £25k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires