M&S Store detective 45 hrs per week, 5 days a week including weekends. All travel paid for. Public transport and/or car mileage. Location – M&S Eltham, Charlton, Woolwich, Bexleyheath. Pay – £18.81.
Job Overview
Our client is the UK's premier high street retailer. As a Store Detective, you will operate across their network of stores and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client.
Main Duties
* Observe, deter and arrest those taking part in criminal activity in line with the Theft Act.
* Follow ASCONE process.
* Work with SOC CCTV operators to identify and stop offenders.
* Liaise with the police forces and other crime prevention partners, remaining up to date with crime trends in the area.
* Build a local network to identify and disrupt crime.
* Report incidents accurately and in a timely fashion.
* Occasionally attend court to provide evidence.
Qualifications
* Candidate must have 5 years trackable working history in the UK and a valid SIA front‑line licence.
* Experience in a customer‑facing role with a strong customer service background.
* Strong communication skills (both written and verbal), preferably with GCSE equivalent in English.
* Ability to remain calm under pressure and react quickly in challenging situations.
* Adaptive, proactive and forward‑thinking approach to work, with a desire to improve existing practices.
* Self‑motivated, can‑do attitude, drive to learn and a positive, outgoing personality.
* Exceptional observational skills; ability to handle sensitive situations and make quick decisions.
* Confidence to challenge people when necessary.
* In addition, store detective experience is highly desirable.
Benefits
* M&S discount (20%) after 6 months employment.
* Great pay & benefits: earn £18.81 per hour with Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
* Professional growth: company‑funded SIA licence renewal and continuous training.
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