1. Customer Experience Manager
2. FMCG / Consumer
About Our Client
Page Group are delighted to be working in partnership with a national FMCG / Consumer brand who are now looking to appoint a Customer Experience Manager. With the customer truly at the heart of all business decisions, this role is crucial in supporting the businesses long term goal
Job Description
3. Management of 10fte within customer experience responsible for all customer interactions via phone and email
4. Create a world class level of service across the entire customer journey, looking at how we can improve moving forward
5. Use all available MI & data sources to understand customer behaviours and trends
6. Create and present reports around customer satisfaction
7. Take ownership of any escalate customer issues
8. Keep up to date with industry trends and products
9. Build strong working relationships with key B2B customers through clear and transparent communications
10. Provide the team with regular training and the tools to be successful in their roles
11. Work closely with key internal stakeholders across Warehouse, Logistics, Sales & E-commerce
The Successful Applicant
12. Experience managing a similar customer experience / service function
13. Customer centric approach
14. Ability to work in a time sensitive environment
15. Strong process improvement knowledge
16. Excellent communicator
What's on Offer
The role of Customer Experience Manager will join a national FMCG / Consumer business based on the outskirts of Leeds.The role offers a salary of £35,000 - £42,000 plus 26 days holiday plus bank, excellent pension, free parking, company discount and fantastic, modern working environment