Here at West Bromwich Albion Football Club, we have an exciting opportunity to join our Ticketing team as Assistant Head of Ticketing.
The main purpose of this role is to support the Head of Ticketing in the day-to-day management and delivery of all ticketing operations within a fast-paced sports environment, ensuring a smooth, efficient, and fan-focused service while contributing to revenue generation and operational excellence.
About The Candidate
Person Specification
* Previous experience in a ticketing or box office environment, ideally within sport or live events.
* Strong leadership and team management skills.
* Familiarity with ticketing systems (e.g., Secutix, SeatGeek, Ticketmaster, or similar platforms).
* Excellent communication and customer service skills.
* Strong organisational and problem-solving abilities.
* Full driving license.
* Right to Work in the UK.
* Knowledge of EFL or Premier League ticketing regulations.
* Experience in sales reporting and financial reconciliation.
* First aid or health & safety training.
About The Club
Equality and Diversity
West Bromwich Albion FC is an equal opportunities employer and is committed to providing equality and fairness for all employees. We oppose all forms of unlawful and unfair discrimination and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity.
We also welcome applications from suitably qualified members of the armed forces family.
Safer Recruitment
West Bromwich Albion is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all staff and volunteers to share this commitment.
It is unlawful to employ anyone involved in regulated activity who is barred from doing so. We will conduct rigorous pre-employment checks including DBS, references, qualifications, proof of identity, and right to work in the UK.
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