Based in Harlow you will be responsible for tracking and coordinating the movement of components and products through the surface treatment process, ensuring customer orders are completed and delivered on time. The role involves liaising with customers, production teams, quality inspectors, logistics providers, and suppliers to monitor progress, resolve delays, and maintain high levels of customer service.
Key Responsibilities
1. Monitor the progress of customer orders through all stages of the surface treatment process, including receipt, preparation, treatment, inspection, packaging, and dispatch.
2. Maintain accurate production schedules and progress tracking systems.
3. Liaise with production supervisors/managers to obtain real-time updates on job status and capacity.
4. Follow up on urgent or high-priority orders to ensure customer deadlines are met.
5. Coordinate with quality control personnel regarding inspection results, non-conformances, and release of finished work.
6. Communicate with customers regarding order status, completion dates, and any potential delays.
7. Work closely with logistics and dispatch teams to ensure timely collection and delivery of completed orders.
8. Chase outstanding materials, documentation, certifications, and customer approvals where required.
9. I...