Why Join Us
Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You'll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house — driving consistency, innovation, and service quality at every touchpoint.
What You'll Be Doing
1. Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.
2. Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.
3. Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.
4. Collaborate with senior stakeholders to align operations with strategic and commercial objectives.
5. Drive digital transformation and continuous improvement across all service lines.
6. Champion health, safety, and statutory compliance in all aspects of service delivery.
What We're Looking For
* Proven leadership in soft services within an integrated FM environment.
* Strong commercial acumen and stakeholder management skills.
* Deep knowledge of cleaning, waste, hygiene, and workplace operations.
* Experience managing multi-site teams and supplier networks.
* IOSH/NEBOSH (or equivalent) qualification preferred.
* A passion for innovation and delivering outstanding customer experiences.
Shape the future of workplace excellence — apply today and lead the way in integrated FM performance.
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