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Customer Support Specialist, Watford, Hertfordshire
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Client:
MarkJames ?
Location:
Watford, Hertfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
About the job
Customer Support Specialist
Hybrid (located in London)
Our client is seeking a Customer Support Specialist to join their award-winning team. You will play a key role in delivering outstanding service to Financial Advisers and Policyholders, assisting with queries via phone, email, webchat, and post.
What You’ll Be Doing:
* Resolve customer queries at first point of contact via telephone, webchats, and emails.
* Maintain accurate customer records through admin tasks.
* Take ownership of issues and see them through to resolution.
Requirements:
* A customer-first mindset and strong communication skills.
* Positivity, energy, and the ability to manage your workload.
* Team spirit and resilience when handling challenging queries.
* Experience in customer service.
Why Join?
* Private Medical Insurance with rewards for yourself and discounted rates for family members.
* Competitive Company Pension Scheme.
Additional employee benefits include:
* Electric Vehicle Salary Sacrifice Scheme
* Cycle to Work scheme
* Comprehensive Travel Insurance (Europe and Worldwide)
* Medical Cash Plan
* Access to 24/7 GP service for you and your family
* 25 days holiday with the option to purchase more
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