Sonas is an early-stage software start-up based in Glasgow, building cash management software for ATM operators and Financial Institutions. We’re a small, ambitious team operating across international markets.
We’re looking for a highly organised, detail-oriented individual to join our Product Support Team. You’ll manage software delivery end‑to‑end, support client onboarding, and act as the bridge between developers, stakeholders, and customers.
No background in finance or software is required — what matters is your mindset: logical, proactive, and user-focused. This is a varied role that spans project management, product testing, and client support and will be suited to someone who thrives on ownership and variety.
What You’ll Do
* Build and maintain agile project plans across multiple workstreams, tracking progress and removing blockers
* Supervise developers day‑to‑day — managing milestones, estimates, and deadlines
* Travel to client sites to support implementation, onboarding workshops, and troubleshoot issues
* Provide technical support during client demos and pilot phases
* Write storyboards and product briefs based on client needs and internal discussions
* Assist product testing (including regression testing), designing test approaches and diagnosing issues logically
* Run internal product walkthroughs to keep staff up to speed on new features
* Support developers with data and product knowledge during their projects
* Maintain development records and repositories
What We’re Looking For
* Recent graduate or early‑career candidate eager to take on responsibility from day one
* Exceptional organisation and attention to detail
* Clear, confident communicator — comfortable with both technical and non‑technical audiences
* Logical and methodical thinker, especially when designing and analysing tests
* Strong time management with the ability to juggle shifting priorities
* Self‑starter who collaborates well across a global team and time zones
* Problem‑solving mindset with a strong sense of the user’s perspective
* Proficient in Excel and Microsoft Office
Qualifications
* Employee share scheme — join early and share in our growth
* Pension with employer contributions
* Predominantly remote working (Occasional visits to the office – Darnley, Glasgow), with the opportunity to collaborate across an international team spanning the UK, Asia, and beyond
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