Are you experienced in debt recovery and passionate about resolving complex customer issues? We’re looking for a Water Debt and Disconnections Expert to join our team in Sale, Manchester. In this pivotal role, you’ll be responsible for managing the resolution of customer issues that impact debt collection on water accounts. Where resolution isn’t possible, you’ll oversee and manage the temporary isolation and/or the permanent disconnection of the supply, ensuring all actions are compliant with legal and regulatory standards. What you’ll be doing Coordinate pre-disconnection site visits with third-party providers. Review site visit data and ensure accurate, actionable insights are captured. Support site agents during visits to balance customer needs with debt recovery goals. Manage the disconnection process with a customer-centric approach, safeguarding vulnerable customers and shared residential supplies. Issue pre- and post-disconnection notices to customers and wholesalers. Provide timely instructions to agents on the day of disconnection. Oversee reconnection processes for customers who settle overdue balances. Handle disputes, especially from vulnerable or financially distressed customers. Ensure all activities comply with GDPR, regulatory standards, and internal quality policies. Your experience Proven background in debt recovery or collections. Experience in the utilities sector. Skilled in complex dispute resolution. Familiarity with third-party collaboration for debt recovery. Strong understanding of utility disconnection processes and legal frameworks. Knowledge of B2B regulatory requirements. Proficient in using CRM and lead management systems. Our Story Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies. In return for your hard work, you’ll get It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘ Apply ’ today to take the next step in your career. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. LI-JC1 Our Story We are one of the UK’s leading providers of essential services to small businesses. We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Our Locations Our Benefits Hybrid Working Competitive Salary Learning and development programmes Rewards Hub Employee Assistance Programme Holidays Lifestyle policies Volunteer Leave Documents