Echo House is a market leader specialising in Project Management, Creative & Technical Design, Artworking, Digital Content, Print, Experiential Brand Activation, and Sustainable Creative Production.
OUR MISSION
Echo's mission is to empower our clients by delivering exceptional design and quality through a seamless integration of innovation, technology, and meticulous attention to detail, creating experiences that go beyond expectation.
We are committed to nurturing sustainable practices, prioritising the wellbeing of our planet, whilst maintaining an unwavering dedication to superior service. With passion driving our purpose, we promise to excel, consistently and without compromise.
WE STAND FOR
An extraordinary culture of empowerment, respect, authenticity and collaboration, and a business that exceeds all expectations.
A team that delivers beyond our leadership and who have an extraordinary life in and outside of the workplace.
That Echo is acknowledged as the leader of sustainable design and creative production in the world.
Scope of the Role:
Collaborative. Positive. Respectful. Organised. Exceptional People Skills.
The Goods In Operative plays a vital role in the smooth running of the warehouse and production departments by ensuring all incoming deliveries are accurately received, checked, and processed. This role requires strong attention to detail, good communication skills, and a proactive approach to maintaining a safe and organised working environment.
At Echo, our workflow approach is a hybrid. Dependent on the nature of the works, we combine the structured predictability of the Waterfall method with the flexible adaptability of Agile. This necessitates that all our team members are comfortable and proficient in both approaches, ensuring seamless integration and adaptability according to project demands.
The nature of our industry is that working ad hoc additional hours, or out of normal working hours, can be expected as a normal function of this role. Paid overtime, or time in lieu, is provided for this. The leadership team of Echo House remain committed to limiting the extent and potential impact of this, for all individuals at Echo.
Echo operates within the vibrant pulse of the design and production industry, one of the world's most challenging yet fulfilling creative sectors. Our ethos centres around positivity, which underpins every interaction, be it team collaboration, client communication, or individual tasks. As the dynamics of our work continually evolve, maintaining flexibility, responsiveness, and composure are essential to delivering efficient and effective results. We uphold a culture of mutual respect, acknowledging that each team member's unique contributions enrich our collective output. Success at Echo hinges on your capacity to collaborate, deliver results, and bring a proactive spirit to our dynamic, often high-pressure environment.
Main Duties and Responsibilities:
UNIVERSAL
* Operating with integrity – performing whole and complete work for and with all Echo
colleagues, clients and suppliers alike.
* Ensuring Echo House maintains its status as an industry leading team of dynamic, proactive & professional specialists.
* In depth training is provided as a core part of all new starters' induction. In addition, with such a nuanced and bespoke business, on–the–job learning remains the single most effective way to learn what we do and how we do it.
CORE KNOWLEDGE BASE
* Previous experience in a warehouse or logistics role preferred.
* Familiarity with inventory systems and basic IT skills.
* Counter balance forklift license
CORE AREAS OF RESPONSIBILITY
* All incoming deliveries.
* Assist with stock rotation and replenishment of packaging and consumables.
* Unload goods safely using appropriate equipment (e.g., pallet trucks, forklifts).
* Tidying the yard and staff carpark
MAIN DUTIES:
* Receive and inspect all incoming deliveries for accuracy and quality.
* Check delivery paperwork against purchase orders and report discrepancies.
* Unload goods safely using appropriate equipment (e.g., pallet trucks, forklifts).
* Label and store items in designated locations, ensuring clear identification and traceability.
* Update inventory systems to reflect incoming stock.
* Communicate shortages, damages, or delays to relevant departments.
* Maintain a clean and safe working environment in the Goods In area.
* Assist with stock rotation and replenishment of packaging and consumables.
* Liaise with suppliers and couriers as needed to resolve delivery issues.
* Follow all health and safety procedures, including PPE usage and manual handling protocols
GENERAL
* Echo is a dynamic, busy company with a close working team and as such we sometimes require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions.
* To perform other reasonable tasks as required by the Directors or your department head.
* Follow and promote to colleagues, visitors and the public all health and safety procedures and protocols.
* Follow Echo's sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers.
ESSENTIAL INDIVIDUAL CHARACTERISTICS:
* Excellent time management.
* Excellent organisational skills.
* Excellent attention to detail.
* Individual diligence with a focus on team participation.
* Level-headed approach to demanding circumstances.
* Good leadership skills.
* Good written and oral communication skills.
* Ability to clearly communicate instructions to a team.
* Flexibility and willingness to provide practical support where necessary.
* A quick learner with a positive approach will pick up everything they need to know at Echo.
* Some knowledge of Excel, PowerPoint, Word, Outlook ,WMS, and a quick learner in general of operational software.
DESIRABLE INDIVIDUAL CHARACTERISTICS:
* A dynamic individual who takes pride and enthusiasm in all tasks they are assigned and those they seek out themselves proactively.
* Ability to manage multiple projects of varying nature simultaneously.
OUR GUIDING PRINCIPLES:
* Embrace Being Uncomfortable – The greatest learning moments occur when outside of your comfort zone.
* Be Quick Don't Hurry – provide agile service without compromising quality of work.
* Constantly Curious and Open to the New – Immerse into experiences and think outside the norm.
* All Hands on Deck, Always – No matter the nature of the job, we get it done together.
* Truth in Words and Actions – Take ownership and accountability.
* Culture in Action – Shut down conversations that are detrimental to other individuals. Look to surround yourself with colleagues that talk about visions and ideas, not other people.
Equality and Diversity:
We promote a working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you always observe and adhere to this policy.