Branch Sales Manager
Contract: Permanent, Fulltime
Salary: Dependent on Experience
Location: Croydon, Onsite
A Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.
Responsibilities
* Develop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.
* Lead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.
* Build and maintain strong relationships with councils, stakeholders, and industry partners.
* Drive property lead generation and council onboarding, ensuring prompt follow‑up on opportunities and adherence to SLA requirements.
* Ensure properties are leased, maintained, compliant with regulations, and meet required quality standards.
* Assess property proposals and manage risk, including rental pricing and compliance considerations.
* Handle escalated tenant, owner, or council concerns professionally and efficiently.
* Oversee budgeting, financial performance, KPI reporting, and commission calculations.
* Manage branch operations, including team scheduling, holidays, sickness, and overall productivity.
* Ensure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.
* Maintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).
* Recruit, train, and develop a high‑performing team while fostering a positive and motivated workplace culture.
* Conduct regular team meetings, performance reviews, and manage HR matters where required.
* Monitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.
* Manage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.
* Health & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented
* Efficiency of on‑call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off
* Oversee Serving Notice To Quit (when Councils cancel accommodation)
* Carrying out Eviction Appointments and instructing bailiffs when necessary
* Control of non‑conformances, incidents, snags, and customer complaints
* Completing Change Request Log for changes to the business or processes
About you
* A confident leader with experience managing and motivating sales or property teams.
* Target‑driven with a strong commercial mindset and ability to achieve branch sales goals.
* Excellent relationship builder with strong communication and negotiation skills.
* Highly organised with the ability to manage multiple priorities and maintain accurate records.
* Comfortable handling escalated issues and resolving challenges professionally.
* Knowledge of property management, housing, or compliance requirements is advantageous.
* Proficient in CRM systems and property management software.
* Proactive, resilient, and able to thrive in a fast‑paced environment.
Why Join?
* Competitive salary
* Uncapped commission
* 25 days holiday + BH
* Supportive, high‑energy team culture
* Clear career growth and development opportunities
* On‑site parking
* Company pension
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