Payroll and Business Travel Intermediate Analyst
Role Overview
Citi Global Payroll Services (GPS) currently has an opportunity within its UK operations for an intermediate level payroll analyst for its Cross Border Remote Worker (CBRW) and Short-Term Business Visitor (STBV) Programs. The candidate must be highly organized and able to liaise effectively with multiple stakeholders.
What you’ll do
* Respond to CBRW/STBV requests submitted through the HR Help Centre, monitoring from case creation to closure and ensuring information and documentation are complete.
* Ensure CBRW requests follow the exceptional CBRW process including all approvals.
* Answer basic inquiries on the process via shared mailbox / case management system.
* Coordinate reporting of metrics for Cross Border Remote and Business Travelers workforce.
* Apply project management skills to assist the team with completion of caseloads.
* Resolve varied and complex issues related to the CBRW/STBV process using professional judgment, discretion, and business expertise.
* Provide information guidance and training to new and lower‑level team members as needed.
* Act as CBRW/STBV SME for outside stakeholders and/or other team members as necessary.
* Support the development and ongoing maintenance/update of CBRW/STBV SOP/FAQ documents.
* Work closely with HR Partners, Corp Tax and global payrolls to ensure end‑to‑end compliance of CBRW/STBV programs.
* Work closely with external vendor managing business travel tax monitoring program.
* Appropriately assess risk related to CBRW/STBV tax decisions, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment.
* Provide verbal and written feedback to questions from vendors, employees, and global partners.
* Perform validation checks on employee data and update as necessary.
* Analyze data and metrics in Excel using pivot tables, VLOOKUP, and other advanced features.
* Manage critical and time‑sensitive issues to ensure program compliance.
* Participate in additional project work as needed.
What we’ll need from you
* Bachelor’s/University degree.
* Previous years of relevant business administration experience (payroll, tax, business travel, mobility).
* Working knowledge of taxation, preference for knowledge of US taxation.
* Excellent written and verbal communication skills.
* Self‑motivated and detail oriented.
* Prioritizes work in alignment with organizational and departmental goals and acts in accordance with business strategies and policies.
* Ability to operate in a team environment, working efficiently in a multi‑office/time‑zone/cross‑cultural environment and countries.
* Proficient user of MS Office products (Word, Excel, Outlook, etc.).
* Must have experience dealing with customers; experience with ServiceNow functionality or something similar preferred.
What we can offer you
* Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure.
* A discretionary annual performance‑related bonus.
* Private medical insurance packages to suit your personal circumstances.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi and view Citi’s EEO Policy Statement and the Know Your Rights poster.
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