About the Job
Reporting to the Area Manager, the Restaurant General Manager (RGM) oversees smooth store operations, taking full ownership and responsibility for problem‑solving, seeking team support when necessary, and leading the restaurant team in culture building, implementing best practices, and managing day‑to‑day operational requirements. The RGM maintains that a well‑run shift is the foundation of a well‑run restaurant and consistently strives for excellence in every shift.
The Day‑to‑Day:
Developing people
* Provide regular feedback to the Area Manager on the performance of Team Members.
* Provide ongoing constructive and complimentary feedback to Team Members.
* Actively participate in the training of Team Members.
* Handle conflicts constructively and work with the Area Manager to achieve a resolution.
Ensure consistent customer satisfaction
* Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
* Personally demonstrate that customer needs are the highest priority.
* Ensure food safety, quality, and accuracy of orders.
* Resolve customer complaints quickly while maintaining positive customer relations.
Act Like an Owner
* Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, and managing labour.
* Oversee proper product preparation, rotation, portioning, cooking, and holding time.
* Assist the Team Members with facility maintenance and ensure health and safety standards are always followed.
RGM - Southend - on -Sea Taco Bell
We are looking for a dedicated Restaurant General Manager to join our team in the Restaurant Operations Department. As a Restaurant General Manager, you will play a crucial role in ensuring the smooth operation of our HammersmithTacoBell location.
* Oversee and coordinate daily shift operations.
* Train and supervise team members.
* Ensure excellent customer service.
* Manage inventory and stock levels.
* Maintain a clean and organized work environment.
Is This You?
* Dynamic, energetic, positive leader, self‑starter, and proactively driven to get things done.
* Customer‑first mindset.
* Strong interpersonal skills.
* Dedicated to leading a team that strives for excellence.
Job Type
Full‑time
Benefits
* Company pension
* Discounted or free food
* Employee discount
Experience
Restaurant General Manager, Assistant Manager, Shift Leader: 1 year (required)
Work Location
In person
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