ABOUT US
Mercato Metropolitano embodies sustainability through our
locally-sourced, seasonal ingredients that nourish communities while respecting
the environment. Our founder Andrea Rasca believes, "Access to nutritious
food is a fundamental human right connecting people by nurturing the balance
between humans and nature."
As part of the MMovement, we serve as a catalyst for
positive change by bringing diverse cultures together through food. We
make nutritious food accessible to everyone, regardless of socio-economic
circumstances, by carefully selecting trading partners who share our values of
supporting local economies and making good food accessible.
In our vibrant, sustainable community markets, people
from all backgrounds converge around food and forge meaningful connections. We
also build inclusive, resilient communities through a range of workshops,
educational programmes, and partnerships - working united towards a common
goal.
We share the collective responsibility to live in harmony
with the Earth, caring for the soil that enables healthy food
production while minimising our environmental footprint.
As we launch our new site in Ilford, we’re looking for a
Supervisor to support our operation as we settle into this exciting new venue.
JOB PURPOSE
Being a Supervisor at Mercato Metropolitano means you
will be responsible for ensuring that every customer at Mercato Metropolitano has
an unforgettable experience. You will be responsible for Team Members and will
lead by example to ensure the rest of the team deliver the same to our
customers.
Working in a busy environment you will be responsible for
running a well organised shift and team ensuring that it is safe, clean and set
up for success.
THE ROLE
Key
responsibilities and accountabilities:
·
Know
the company’s philosophy and be an ambassador of Mercato Metropolitano and
inspire your team to be the same.
·
Follow
Mercato Metropolitano service standards, managing all opening and closing
checklists are followed to ensure the site is set up for success.
·
Supervise
team members in duties and performance, providing feedback where necessary.
·
Report
team strengths and weaknesses to management.
·
Motivate,
guide, and mentor team members to exceed goals and create a positive
environment during shifts.
·
Train
new team members in company standards, customer service, and job duties.
·
Strictly
adhere to deadlines by communicating expectations to team. members, setting
goals, motivating team members, and disciplining where necessary.
·
Connect
with customers and develop strong relationships to encourage customer loyalty.
·
Create
an atmosphere focus on delivering superior customer service.
·
Maintain
strong working knowledge of company products and services.
·
Offer
technical support and information to team members.
·
Support
implementation of activities including campaigns and events as needed.
·
Ensure
that you, your team and trading partners adhere to all health and food safety
regulations and company policies within the site.
·
Report
any potential hazards immediately as well as taking any necessary action.
·
Assist
monitoring sanitary practices for food handling, general cleanliness, and
maintenance throughout the Mercato Metropolitano Site.
·
Listen
to team members’ feedback and resolve any issues or conflicts.
·
Attend
team meetings and training sessions where required and complete all necessary
training.
EXPERIENCE
We will provide all the necessary training you will need
to excel in your role. However, previous customer facing experience and team
management is beneficial. You will also need to demonstrate:
·
Great
communication skills in English.
·
Experience
of working in a restaurant or bar environment would be advantageous.
·
Have
high standards of personal hygiene.
·
A
natural fit into our unique, vibrant culture.
·
How
to deliver an unforgettable customer experience in a hospitality setting.
·
Know
basic Health & Safety and Food Safety practices.
BENEFITS
·
A
competitive salary package - we are committed to helping our employees attain a
decent standard of living and are a London Living Wage accredited employer.
·
20%
discount across all sites with over 50 food and drinks traders
·
33
days holiday per year (pro-rated) including bank holidays.
·
A
Nest pension scheme after 3 months.
·
Up
to 10 days paid company sick pay on probation completion.
·
1
day of paid leave for volunteering activity per calendar year.
·
The
chance to make a difference and work somewhere that really cares.