Overview
3 days ago Be among the first 25 applicants
Location
Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.
Why The Works?
10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play. The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Senior Digital Trading Manager
As a Senior Digital Trading Manager, you are responsible for leading the commercial performance of our digital channels. You’ll define and execute the digital trading strategy, manage a team of trading specialists, and ensure our ecommerce platforms deliver against ambitious revenue, margin, and customer experience goals.
Your Mission
1. Own and lead the digital trading strategy, aligning with marketing, merchandising, and commercial goals.
2. Manage and mentor a team of digital trading executives and specialists.
3. Oversee the digital trading calendar, ensuring timely execution of campaigns, launches, and promotions.
4. Optimise onsite merchandising, navigation, and search to maximise conversion, AOV, and revenue.
5. Analyse trading performance and customer behaviour to identify opportunities and risks.
6. Collaborate with product, UX, content, and marketing teams to improve the end-to-end customer journey.
7. Lead trading reviews and performance reporting, delivering actionable insights to senior stakeholders.
8. Ensure alignment between digital trading activity and inventory, fulfilment, and operational capabilities.
9. Stay informed on ecommerce trends, competitor activity, and emerging technologies.
Skills / Behaviours That Will Set You Apart
1. Extensive experience in digital trading, ecommerce, or online merchandising.
2. Proven track record of delivering commercial growth through digital channels.
3. Strong leadership and team management skills.
4. Deep understanding of ecommerce KPIs, customer journeys, and trading levers.
5. Proficiency in analytics and trading tools (e.g. GA4, Looker, Contentsquare).
6. Excellent stakeholder management and cross-functional collaboration.
7. Experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento.
8. Background in omnichannel retail, high-volume ecommerce, or content-rich environments.
9. Familiarity with SEO, CRO, and digital marketing principles.
Being a Great Leader
As a great leader with wonderful people skills, you\'ll create an environment that\'s more than just co-workers — it\'s a team.
* Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose.
* Clear Communication: Ensure that your team understands the goals, expectations, and their roles.
* Role Model: Lead by example and demonstrate the behaviours you expect from your team.
* Provide Feedback: Offer constructive feedback regularly and recognise achievements.
* Empower Your Team: Delegate tasks and trust your team to handle them.
* Conflict Resolution: Address conflicts promptly and fairly.
* Empathy: Understand and consider the feelings and perspectives of your team members.
Our PERKS really are ‘The Works’
* 25% Colleague Discount! - Plus, exclusive Double Discount days!
* MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
* Family Friendly Leave - Enhanced maternity, paternity and adoption pay.
* Holiday – 33 days including bank holidays.
* Holiday Purchase - Purchase an additional 5 days
* Can-Do Academy - Grow your skills and career with instant access to further training and development
* Wagestream - Claim early access to 50% of your wages as you earn them
* Share Scheme - Own a piece of The Works
* 24/7 support for you and your family - Through Retail Trust Employee Assistance Programme
* Healthcare Cash Plan – To support your everyday healthcare costs
* And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose
To inspire reading. learning, creativity and play - making lives more fulfilled.
Our Values
We are Crafty | Caring | Can-do. We Listen. We Care
We run an annual anonymous colleague engagement survey to gather feedback and help make The Works the best place to work.
We are committed to Diversity, Inclusion, and Reasonable Adjustments. We are open to discussions around working hours and flexible working where possible.
We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion - It All Starts With You.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
* Retail
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