Customer Support Administrator - Mortgage Support Services
Join to apply for the Customer Support Administrator - Mortgage Support Services role at Progressive Building Society
Customer Support Administrator - Mortgage Support Services
1 day ago Be among the first 25 applicants
Join to apply for the Customer Support Administrator - Mortgage Support Services role at Progressive Building Society
Get AI-powered advice on this job and more exclusive features.
Job Description
Job Description
Location: Progressive Bldg Soc, Progressive House, 33-37 Wellington Place
Who Are We
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.
With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
As a nurturing employer, we believe in supporting staff brings their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
This role involves Hybrid working model. You will need to be flexible and be able to commit to working shift patterns which may be introduced at a future date.
About The Role
ROLE SPECIFIC
* Maintenance of mortgage records
* Mortgage Completions and batch processes – ensuring all mortgage conditions have been established for the release of mortgage advances to Solicitors/borrowers.
* Solicitor post offer queries – ensuring any issues are resolved before mortgage completion.
* Instructing and payment of valuers
* Preparation of mortgage accounts to release funds
* Production and issue of customer letters and product switch administration
* Processing debit card payments
* Mortgage Support enquiries
* Recording Title Deeds received and issued on the Deeds management system
* Ongoing maintenance and storage of Deeds
* Transfer of Land requests
* Dealing with Land Registry
* Various title queries and administration
* Dealing regularly with our customers, brokers, solicitors, and third-party enquiries and working closely with our branch teams and management, through multi-channel communication
* Provide ongoing customer support to our customers who engage through our online mortgage and savings portals
* Maintaining a detailed knowledge of our products and services to help resolve complex customer queries
* Various reporting and administration duties.
* Assisting and completing regulatory reporting duties and meeting deadlines;
ROLE GENERIC
* Contribute to the achievement of the Society’s Corporate Plan.
* Participate in the day-to-day activities of the team and work effectively as a team member, ensuring that the highest standards of member service and work output are achieved.
* Keep abreast of the latest innovations and developments, relative to your remit.
* Ensure compliance at all times with Society, regulatory and statutory requirements.
* Help implement new practices, positively responding to change and make suggestions to drive continuous improvement.
* Meet performance measures and KPIs set for you and your team.
* Communicate in a timely and effective manner with members of your team and other parts of the business.
* Participate in training & development opportunities.
GENERAL
* Demonstrate the Society’s values in behaviours and actions.
* Produce the highest standard of work possible in accordance with the Society’s Policies, T&C Scheme, Conduct Rules, Codes of Practice and operational procedures.
* Comply with Information & Cyber Security controls as relevant to your day to day duties.
* Work safely as a member of a team to carry out Health & Safety working practices.
* Carry out any other function necessary for the smooth running of the branch / department.
What's on offer?
* Competitive salary
* Hybrid working model
* Annual KPI Bonus Scheme
* Excellent pension with up to 20% employer pension contribution
* Life Assurance Scheme
* Group Income Protection
* Health cash plan for money back on dental, optical costs etc
* Generous holidays - 25 days plus up to 12 Bank Holidays
* Extra day off for your birthday
* Holiday purchase scheme
* Opportunity to gain great exposure in supportive environment
* Excellent training and volunteering opportunities
Skills Needed
Servicing, Relationship
About The Company
Careers at Progressive We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work. We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies. This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.
Company Culture
To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work: We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork. We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success. We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members’ lives. We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.
Required Criteria
* Excellent interpersonal and communication skills with the ability to build effective relationships and engage with key stakeholders
* High degree of accuracy of data input and attention to detail
* 2 year’s customer service experience
* Strong MS Office and IT skills
* Strong organisational skills demonstrating your ability to prioritise and manage your workload whilst using your own initiative
* 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
Desired Criteria
* Previous experience working in a financial environment
* Telephony experience
Closing DateFriday 12th September, 2025
Contract Typefulltime
SalaryBased on Experience
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
Referrals increase your chances of interviewing at Progressive Building Society by 2x
Sign in to set job alerts for “Customer Support Administrator” roles.
Lisburn, Northern Ireland, United Kingdom £25,500.00-£32,500.00 1 month ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Permanent Cargo Clerical Agent- Belfast International
Belfast, Northern Ireland, United Kingdom 2 months ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
BHSCT - Waiting List - Band 5 Business Support Officer
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Newtownabbey, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Newtownabbey, Northern Ireland, United Kingdom 1 day ago
Ballycarry, Northern Ireland, United Kingdom 1 week ago
BHSCT - Band 3 Personal Assistant /Administrative Assistant
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 month ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Antrim, Northern Ireland, United Kingdom 4 weeks ago
Belfast, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom 3 weeks ago
Comber, Northern Ireland, United Kingdom 7 months ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 3 weeks ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 month ago
Quality Document Administrator (Fixed-term: 9 - 12 Months)
Craigavon, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 3 weeks ago
Lurgan, Northern Ireland, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr