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Client:
RedRock Resourcing
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
06.06.2025
Expiry Date:
21.07.2025
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Job Description:
IT Support Technician – 1st / 2nd Line
? Exeter (Hybrid Working)
I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.
This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.
? The Role:
You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.
? Day-to-Day:
* Responding to and resolving 1st and 2nd line support tickets
* Supporting users across Windows 10/11, Microsoft 365, and Active Directory
* Managing user accounts, access, and group policies (on-prem and Azure AD)
* Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)
* Providing iOS mobile device support and remote access troubleshooting
* Logging, tracking, and updating tickets within the helpdesk system
? What They Are Looking For:
* Strong understanding of Microsoft technologies:
* Windows 10/11, O365, Active Directory, Teams
* Comfortable with basic network support
* Familiarity with mobile device management, especially iOS
* Excellent communication skills and a proactive, customer-first mindset
This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment.
? Interested in hearing more? Apply today and I’ll be in touch with the full details.
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