Job Description
We are looking for a leader who can confidently manage subcontractor performance, uphold strict Health and Safety controls, and maintain strong communication links with ISS, SPV, NHSL, service managers and local teams.
This position plays a key role in supporting operational efficiency and maintaining excellence across all compliance, documentation and service delivery activities.
Key Responsibilities
1. Ensure subcontractors comply with all Health & Safety legislation, approved RA/SSOW, PPE requirements and permit-to-work procedures.
2. Maintain subcontractor accreditation checks, annual inductions and professional presentation standards.
3. Manage subcontractor delivery of PPM and reactive tasks, ensuring completion within required fix dates.
4. Oversee receipt, verification and timely upload of all compliance documentation to ISS, SPV and NHSL portals.
5. Control financial commitments, track subcontractor costs and ensure accurate P&L, journal and forecast inputs.
6. Ensure value for money in subcontractor procurement, prioritising ISS Preferred Suppliers where possible.
7. Maintain effective communication with Hard FM leaders, supervisors and administration teams to support operational continuity.
8. Attend review meetings, report incidents and build strong working relationships with service users and ISS managers.
Professional and Personal Competencies/Qualifications
9. Minimum HND in a Building Services discipline or equivalent relevant experience.
10. Technical management experience in Hard FM or a related field.
11. Knowledge of financial procedures, including KPI and WOR reporting.
12. Strong verbal and written communication skills.
13. Ability to interpret and interrogate complex information and data.
14. Proficient user of Microsoft Word and Excel.
15. Excellent organisational skills and strong numeracy.
16. Ability to understand and support budget management.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.