Senior Admin & Customer Support Assistant
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Senior Admin & Customer Support Assistant
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Join to apply for the Senior Admin & Customer Support Assistant role at PRI Logistics Inc
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Your Office & PA are currently looking for a Senior Administrative & Customer Support Assistant to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent full-time position (38 hours per week) offering a competitive salary from £28,000 depending on experience and the opportunity to work in a friendly, fast-paced environment.
At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.
We're growing, and we're looking for someone to join us in a new senior position supporting our management team in the day-to-day running of the business.
What you will be doing as our Senior Administrative & Customer Support Assistant:
This New Position Is Ideal For Someone With a Strong Background In Admin, Operations, And Customer Service. You'll Act As The Right-hand Person To Our Managers, Making Sure Things Run Smoothly And Nothing Falls Through The Cracks. Your Tasks Will Be Varied, Including
* Helping to manage staff schedules, correspondence, and internal admin
* Supporting with training, monitoring team KPIs, and coaching where needed
* Updating and maintaining customer accounts and handling day-to-day customer communication
* Managing minor complaints confidently, escalating serious ones as needed
* Providing telephone answering cover when required (we all muck in!)
* Speaking to potential new customers – explaining our services clearly and professionally
* Managing a diverse range of enquiries with efficiency and professionalism.
* Complete any other duties and tasks requested in line with business needs.
What we are looking for in our Senior Administrative & Customer Support Assistant:
Skills
We are seeking highly motivated candidates who excel in customer service and thrive in a dynamic setting. Key skills and attributes include:
* Skills: Excellentwritten and verbal communication skills, as well as solid admin and organisational skills.
* Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
* Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
* Confident: Using MS Office and happy learning new systems.
* Professional: Calm and professional when handling customer concerns.
* Attention to detail: A good eye for data – spotting trends or inconsistencies in performance stats.
* Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
* Excellent timekeeping and attendance: A reliable and punctual approach to work.
* Proven customer service skills and experience: Previous roles in customer service and inbound call handling are highly desirable. Bonus points if you've had some sales or coaching experience!
Key Details
* Salary: From £28,000 depending on experience.
* Contract: 38 hours per week, Monday to Friday between 08:00 and 19:00, with occasional Saturdays (09:00 – 14:00) on a rota.
* Location: Runcorn, Cheshire, easily commutable from Widnes, Frodsham, Helsby, Preston Brook, Daresbury, and surrounding areas.
* Annual Leave: 28 days pro rata.
* Benefits: Enrolment into the company pension scheme.
* You'll need: A solid attendance record, a can-do attitude, and a willingness to get stuck in wherever needed
If you have experience as a Senior Administrative & Customer Support Assistant we'd love to hear from you.
Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.
Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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