Customer Service Advisor
Location: Nuneaton
Salary: £28,043
Hours: Monday to Friday, shift rota between 08:00 – 18:00
Role Overview:
We are looking for a highly motivated Customer Service Advisor to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.
Key Responsibilities:
Manage customer relationships and communication for all aspects of service and delivery.
Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
Maintain performance metrics and complete daily tasks efficiently.
Assist with customer campaigns, including order processing and stock data management.
Support KPI reporting and escalate issues when necessary.
Identify customer issues and contribute to service improvement initiatives.
Maintain detailed documentation for customer service processes.
Participate in ongoing training and professional development.
Work closely with cross-functional teams to resolve queries and enhance service delivery.
Adapt to business needs and support a culture of continuous improvement.
Ensure compliance with health and safety policies.
Requirements:
Strong customer service background with the ability to manage relationships at all levels.
Excellent communication and problem-solving skills.
Ability to adapt to change in a fast-moving environment.
Process-driven with a focus on service improvement and efficiency.
Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
Relevant customer service qualification or equivalent experience.
Full UK driving license or ability to travel if required.
INDL