Join to apply for the Sales Administrator role at Eco-watch Limited
Overview
The role of Sales Administrator is an exciting and customer focused position that involves running and managing reports, reviewing written orders, and inputting these onto our in-house systems.
Responsibilities
* Process non-phone orders
* Ensure automated orders have been processed correctly
* Review remote order screen and proactively deal with file errors and rejected orders
* Report issues to Senior sales executive
* Suggest appropriate substitutes where appropriate
* Deal with general enquiries from customers, liaising with other departments to ensure that a resolution is reached or escalating where appropriate
* Maintain and update account information with accuracy
* Maximise all sales opportunities by sending substitutes and alternatives
* Customer call handling to provide cover and support the department, where required
Qualifications
* Positive can-do attitude
* Desire to learn new skills
* Excellent customer service skills
* Friendly positive attitude
* Good IT skills
* Proactive approach to dealing with customer issues
* Good knowledge of Excel
* Experience within a call handling environment would be advantageous
Work Schedule
Monday – Friday 8:30am – 5:00pm
Benefits
* 33 days of annual leave
* Living Wage Foundation Employer
* Life Assurance
* Savings Scheme
* Training & Development Opportunities
* Discounted Staff Purchases
* Staff Lottery
* Auto-enrolment Pension Scheme
* Online Discounts Package and many more
* Additional leave
* Casual dress
* Company events
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Housing allowance
* Life insurance
* Referral programme
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.
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