AI Chatbot & Conversational Design Specialist
Step into a role where AI isnt theoretical - its already live, evolving, and making an impact.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Youll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution.
Youll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations.
Your environment
* International, collaborative team with strong UK leadership and local integration in France
* Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon
* Travel between the UK and Lyon during onboarding for a smooth transition
* Modern offices in Lyon, conveniently located near Part-Dieu station
What youll be doing
Youll take ownership of chatbot performance and continuous improvement across French and UK markets:
* Design, test, and optimise chatbot prompts in French and English
* Build and manage a structured continuous improvement cycle
* Audit and enhance the knowledge base (Intercom Articles)
* Collaborate with business teams to keep content accurate and up to date
* Create and maintain performance dashboards (resolution, CSAT, escalations, cost)
* Deliver regular insights and reporting to the Head of Operational AI
* Identify anomalies and optimisation opportunities within Intercom
* Support chatbot expansion into new products, use cases, and markets
What were looking forTechnical expertise
* Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered)
* Proven experience improving chatbot performance through prompt design
* Strong understanding of LLM concepts (grounding, retrieval, hallucination)
* Confident in building reports using Excel or Google Sheets
* Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.)
Behavioural skills
* Native-level French and fluent English (C1/C2)
* Highly autonomous and comfortable working across international teams
* Structured, methodical approach with the ability to think strategically
* Curious and forward-thinking, especially about applied AI
Nice to have
* Experience in international or multi-market environments
* Familiarity with the construction sector or compliance platforms
Why this role stands out
This isnt a maintenance role - its an opportunity to actively shape how AI is used across a growing international business. Youll combine hands-on optimisation with strategic input, working at the intersection of AI, operations, and customer experience. xsngvjr
Interested? Please Click Apply Now!