Role: Deskside Support Engineer
Job Type: Full-Time
Location: London, UK (5 days onsite)
Mandatory Skill
* sWindows 1
* 1MECM (SCCM
* )Intun
* eOffice 365 (O365
* )ITI
* LProblem Managemen
* tServiceNo
* wApplication Deploymen
* tHardware Repai
r
Position Overvi
ewWe are seeking a highly skilled and detail-oriented End User Computing (EUC) Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues and ensuring smooth day-to-day operation
s.You will play a key role in new joiner onboarding, meeting room support, system reimaging, application installation, printer support, and Windows 11 environments across the organization. Strong expertise in Windows OS, Mac OS, system configuration, and troubleshooting will be critical for success in this rol
e.
Key Responsibilit
ies1. Reimaging Machi
* nesManage reimaging of laptops and desktops using SCCM (PX
* E).Maintain a stock of prebuilt spare machines for quick replacement and user allocati
on.2. User Onboarding and Offboard
* ingSet up devices for new joiners, including first-time login, MFA configuration, and account set
* up.Update CMDB with accurate asset and user detai
ls.3. Troubleshooting and Supp
* ortProvide advanced-level support for operating system and Office-related issu
* es.Troubleshoot OS installations, application compatibility issues, and driver conflic
ts.4. Application Deploym
* entInstall, configure, and support enterprise applicatio
* ns.Ensure smooth deployment through MECM/Intu
ne.5. Hardware and Peripheral Supp
* ortDiagnose and repair hardware issues (laptops/desktop
* s).Provide printer and meeting room suppo
rt.6. Documentat
* ionCreate and maintain detailed technical documentation, SOPs, and knowledge base articl
es.