IT Support Technician
Pearson Carter are currently working with a leading construction and structural engineering organisation who are looking to hire an IT Support Technician to provide day-to-day technical support across the business. This is a hands-on role where you'll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business-critical systems.
Get in touch if you are looking for your next opportunity!
Responsibilities:
* Act as the first point of contact for IT support via phone, email, and face-to-face interactions.
* Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
* Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
* Set up and configure desktops, laptops, mobile devices, and user accounts.
* Support networking issues including Wi-Fi, VPN, DNS, and IP connectivity.
* Manage the onboarding and offboarding process, including account creation and device setup.
* Maintain accurate asset registers, documentation, and ticket records.
* Liaise with third-party vendors and escalate complex issues when required.
* Assist with routine IT maintenance, patching, audits, and system checks.
Experience:
* 3 years' experience in a 1st and/or 2nd line IT Support role.
* Strong experience supporting Windows 10/11 and Microsoft 365 environments.
* Hands-on experience managing Active Directory users and permissions.
* Strong troubleshooting skills across hardware, software, and network-related issues.
* Excellent communication and customer service skills.
* Ability to work independently and prioritise workloads effectively.
Desirable:
* Experience working with virtual machines.
* Knowledge of IT management tools such as ManageEngine.
* Experience with Group Policy administration.
Location:
This client is based in Carnwath, South Lanarkshire and operates on a fully onsite working model.
How to Apply:
Please apply ASAP with your CV to be considered for this position. You can also get in touch with me on alexandra@pearsoncarter.com or 0191 406 611