CRM Architect/ Salesforce Administrator
We are seeking a proactive and detail-oriented Salesforce Administrator to manage the implementation, configuration, and ongoing support of a dedicated Salesforce instance. The ideal candidate will have strong hands-on Salesforce expertise, a knack for solving business problems through thoughtful system design, and the ability to act as a thought partner in evolving the platform over time.
Responsibilities
* Serve as administrator for a Salesforce instance, responsible for day-to-day configuration, user support, and platform maintenance.
* Customize Salesforce objects, fields, reports, dashboards, Salesforce Flow, and page layouts to support business needs.
* Collaborate with internal stakeholders to gather requirements and translate them into functional Salesforce solutions.
* Implement improvements that enhance usability, efficiency, and data accuracy across the platform.
* Maintain data integrity by creating validation rules, implementing data governance processes, and conducting regular audits.
* Provide user training and support, helping team members adopt best practices and maximize platform value.
* Monitor system performance, usage, and issues; troubleshoot and resolve technical problems as needed.
* Stay informed about Salesforce updates and new features, and recommend relevant enhancements for the business.
* Support reporting and analytics needs by developing and maintaining useful reports and dashboards.
* Document processes, configurations, and changes to ensure transparency and continuity of operations.
Requirements
* Experience as a Salesforce Administrator, with knowledge of both Sales & Service Cloud
* Strong understanding of Salesforce best practices and platform capabilities
* Experience with Salesforce Flow, validation rules, and security and sharing settings
* Excellent problem-solving skills and ability to translate business requirements into system solutions
* Effective communicator with strong interpersonal skills to collaborate across teams
* Self-starter who can manage priorities in a fast-paced environment
Nice to have
* Experience in Quality Assurance
* Experience supporting B2C sales and account management functions - ideally in iGaming, fintech, or crypto-related businesses
* Familiarity with integrations of communications platforms such as SMS, WhatsApp, Telegram, etc.
* Salesforce Administrator CertificationAdditional Salesforce certifications (Advanced Admin, App Builder, etc.)
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