* Salary: £36,000 OTE
* Exciting benefit package
* Location: SMC Motor Group Aldershot
We are looking for an experienced Service Advisor to guide our customers throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect. Our Service team work alongside our busy, multi-brand workshop team who carry out vehicle services, MOTs and repairs to ensure the customer received excellent customer service.
What we're looking for in a Service Advisor:
* Previous automotive service experience is required.
* Mechanical knowledge.
* Strong communication and negotiation skills.
* Ability to build rapport and deliver a personalised customer experience
* Self-motivated with a proactive and results-driven approach
* Comfortable using digital tools and systems
* Team player with a positive and adaptable attitude
* Full UK driving licence
Key job areas of the Service Advisor role:
* Agree the details of the work to be carried out with the customer
* Builds rapport and qualifies the customer's requirements
* Liaises with the workshop to deliver agreed jobs set
* Updates the customer throughout the process, and ensures customer satisfaction on completion
* Provide support to less experienced colleagues.
* Works as a full member of the dealership team
The exciting SMC benefits we offer our Service Advisors:
* Health care.
* Mental and physical health support provided by BEN.
* Additional holiday for extended service.
* Birthday off.
* Retail offers and vouchers.
* Free MOT for employees.
* Discounted aftersales services, repairs and parts.
* Company pension scheme.
* 22 days annual leave + bank holidays.
SMC Motor Group is part of SLM Group. SLM Group is a family-run business and an Equal Opportunity Employee committed to diversity and inclusion. Apply now to join our team
Job Types: Full-time, Permanent
Pay: Up to £36,000.00 per year
Benefits:
* Additional leave
* Company pension
* Employee discount
* Store discount
Experience:
* Automotive service: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person