Join the vibrant team at Number Sixteen
Hotel, an esteemed member of the renowned Firmdale Hotels family, where
excellence meets sophistication. We are currently seeking a passionate
individual to step into the role of Deputy Head Housekeeper and contribute to
our ongoing success.
In this pivotal position, you will play a
crucial role in maintaining the impeccable standards that define our uniquely
styled establishment. Working closely with senior management and dedicated team
members, you will lead by example, ensuring that every aspect of our hotel's
cleanliness and upkeep is nothing short of perfection.
Responsibilities:
* Collaborate with senior management to uphold
and enhance our exceptional standards of cleanliness and presentation.
* Lead and motivate the housekeeping team,
overseeing day-to-day operations and delegating tasks effectively.
* Maintain a keen eye for detail, ensuring that
every room and public area reflects our commitment to excellence.
* Uphold our reputation for outstanding customer
service, responding promptly and professionally to guest needs and
requests.
* Demonstrate strong organisational skills,
efficiently managing resources and schedules to optimise productivity.
* Foster a positive and collaborative work
environment, promoting teamwork and open communication among staff
members.
* Uphold health and safety standards at all
times, ensuring a safe and hygienic environment for guests and employees
alike.
What you Need:
* Previous experience in a similar role within
the hospitality industry, demonstrating a proven track record of
excellence.
* Strong leadership skills, with the ability to
inspire and motivate a team to achieve their best.
* Comfortable working under pressure,
maintaining composure and efficiency in fast-paced environments.
* Passion for detail and a commitment to
delivering consistently high standards of cleanliness and presentation.
* Exceptional customer service skills, with a
focus on creating memorable experiences for our guests.
* Excellent organisational and communication skills,
both verbal and written, to effectively coordinate tasks and convey
information.
What
We Offer:
* Competitive salary plus service charge and benefits to be
discussed at venue.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without split
shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at
Number Sixteen Hotel and become part of a team that celebrates diversity,
creativity, and a shared commitment to excellence.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.