Job Title: Customer Service Representative - Nights Location: Tamworth - Annual salary: £30,800 (Temp to Perm) - Contract Type: Temporary to Permanent - Working Pattern: Night Shift Responsibilities: Providing exceptional customer service over the phone to resolve customer inquiries, complaints, and issues in a professional and timely manner. Handling inbound and outbound calls to assist customers with order tracking, delivery updates, and general queries. Answering customer emails and responding to customer inquiries through various communication channels. Keeping accurate records of customer interactions, transactions, comments, and complaints. Collaborating with other team members to ensure consistent and efficient service delivery. Identifying opportunities for process improvement and offering suggestions to enhance the customer experience. Demonstrating product knowledge and providing accurate information to customers. Maintaining a calm and patient demeanour in challenging situations to effectively de-escalate customer concerns. Following company policies and procedures to ensure compliance with industry regulations. Upholding the company's values and promoting a positive brand image.Required Skills and Qualifications: Previous experience in a customer service role, preferably in the logistics industry. Excellent communication skills, both verbal and written, with a professional phone manner. Strong pr...