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Permanent, Part Time - 10 hours per week
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer-focused environment?
Are you looking for full-time flexible hours for your next role?
We have an exciting opportunity to join our fantastic team based in Aberdeen. Working in our busy Aberdeen Terminal, you’ll be part of our Customer Service team, who work hard to provide high-quality service to customers within one of Transport’s flagship contracts, NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strives to deliver a great experience for each passenger.
This position is well suited to individuals who enjoy working in a customer-facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role, you will be making customer reservations by telephone, email, and in person, and assisting with check-in and boarding passengers, while embracing and adhering to the business’s Health, Safety, and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service, following standards, and possessing good organizational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and is committed to Serco’s Values of Trust, Care, Innovation, and Pride. You must be able to communicate well with the public and team members and be confident in using a phone and computer system.
What we offer:
* Competitive salaries with annual reviews
* Up to 6% contributory pension scheme
* 25 days of annual leave plus bank holidays
* A range of benefits to support your and your family's health and wellbeing, such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines, and more
* Access to a wide range of discounts and exclusive deals such as mobile phone discounts, cinema discounts, leisure, and hospitality discounts
* A fantastic culture and supportive team where you’ll have the chance to make a positive difference in a company passionate about diversity and inclusion
* Interesting and enjoyable work
* Committed to professional and personal development with various training and coaching opportunities to expand your capabilities
About Serco
At Serco, the nature of the work we do is important, and everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 responsible for delivering essential public services worldwide in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LGBT & Networks). These networks are led by colleagues passionate about diversity, inclusion, and belonging.
Apply
Please click on the apply button to complete your application. Occasionally, we receive a large volume of applications, and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organization that supports the needs of all. We will make reasonable adjustments at interview and throughout employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application, please contact 0345 010 4000.
At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some roles may be exempt due to the nature of the role and security clearance requirements). Please contact our recruitment team directly at 0345 010 4000 to discuss.
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