Overview
CRM & Digital Marketing Lead — Harlow, Essex | Hybrid (3 days office-based)
We're working with a leading premium interior design and lighting brand based in Essex, currently seeking a CRM & Digital Marketing Lead to join their international marketing team in Harlow. This is a senior, hands-on digital marketing role with a primary focus on international email marketing and CRM, while also providing opportunities to contribute to social media, content, SEO, PPC, and wider brand marketing initiatives.
Role and Responsibilities
* Lead the international email marketing strategy, including campaign planning, automation workflows, triggered campaigns, and journey mapping within Microsoft Dynamics Customer Insights - Journeys
* Analyze campaign performance, provide insights, and optimise activity to improve engagement and ROI
* Collaborate with senior marketing stakeholders to develop messaging, creative assets, and campaign strategy
* Support social media content, day-to-day community management, and wider digital marketing initiatives (SEO, PPC) over time
* Manage marketing collateral, presentations, and merchandise for sales teams, partners, and international events
* Work with internal teams and external agencies to deliver campaign assets and content
* Assist with campaign reporting, case studies, and awards submissions
* Ensure CRM and data compliance is maintained across all campaigns and communications
* Coordinate with international teams and distribution partners; oversee marketing materials for exhibitions and events worldwide
About You
* 2-3 years' experience in email marketing and CRM management, ideally in an international B2B or relevant B2C environment
* Strong analytical skills with the ability to interpret data, optimise campaigns, and make strategic recommendations
* Familiarity with Microsoft Dynamics Customer Insights - Journeys is advantageous but not essential
* Highly organised, proactive, and comfortable managing multiple projects and stakeholders
* Interest in contributing to wider digital marketing initiatives, including social media, SEO, and PPC
* Confident and collaborative, able to lead strategy and guide decision-making within a busy marketing environment
Why Apply?
This is a unique opportunity to step into a role with autonomy, strategic influence, and scope for growth across multiple digital channels, with email marketing at the core. You'll take ownership of key channels, develop your skillset across brand and B2B marketing, and play a central role in delivering impactful campaigns.
The role offers hybrid working (3 days per week in the office following onboarding) and an excellent benefits package, including private medical options, bonus, enhanced parental benefits, sabbatical, and more.
About Zero Surplus
Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England.
Application Instructions
For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
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