Your newpany
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional Training Coordinator to join their team on a permanent basis.
Working from contemporary offices with excellent transport links in and out of the city, you will be joining a forward-thinking team that value your input.
Your new role
The position is offered full time Monday to Friday, working hours from until with an earlier finish on a Friday.
There is also a hybrid model in place, working from home on Mondays and Fridays. The Training Coordinator plays a critical role in shaping the capability, confidence, and performance of staff. This role blends traditional training delivery with digital learning design, administration of course and exemplary service to internal customers.Some of your duties will include but not limited to
Deliver a modern, engaging induction experience for new starters
Coordinate with HR, Team Managers and SMEs to ensure onboarding is consistent, up to-date, and aligned with role expectations.
Build strong relationships with SMEs across the business
Engage external partners such as brokers and dealerships where training impacts external customer experience
Work with individuals and teams to assess learning progress and reinforce capability.Support continuous improvement initiatives by simplifyingplex processes and embedding best practice into training.Partner with Team Managers to build targeted development plans that reduce repeat errors.Provide structured training on core systems (Dynamics, LeaseSoft, MIDOS, Resistant AI, etc.), products and processes.Create high quality digital learning content, including video modules, OneNote learning guides, assessments, and scenario-based exercises.
Lead the rollout and ongoing improvement of Copilot training across the business, supporting colleagues in adopting AI ‑ assisted workflows.
Maintain and continuously improve all product, process, and system training materials in accessible, interactive formats.
What you'll need to succeed
Strong understanding of financial products and operational processes
Excellentmunication style verbally and electronically
Ability to presentplex information clearly and simply
Highly organised with strong planning, coordination, and time management skills.
Skilled in digital content creation: PowerPoint, OneNote, video tools, Forms, SharePoint, Power Apps.
Strong analytical mindset with experience using data to identify trends, training needs, and opportunities for improvement
What you'll get in return
Great city centre location with superb transport links
Contemporary offices
Hybrid working
Progression opportunities