Description:
The Claims Advisory Team Leader will proactively manage, lead, and coach a team to ensure the delivery of claims metrics and client satisfaction. This role supports best practice through staff development and the implementation and management of new initiatives. The successful candidate will adopt and promote Marsh values and behaviours, driving a positive and collaborative culture across the business.
We will count on you to:
1. Ensure the team meets Marsh service level agreements, key performance indicators, and business objectives through effective people and process management.
2. Oversee day-to-day operational activities, managing and prioritising workloads to meet deadlines and maintain service quality.
3. Proactively manage team performance to achieve quality, compliance, and productivity targets, including measuring, analysing, and reporting progress.
4. Build and maintain strong working relationships with colleagues, clients, and third parties, effectively managing challenging situations.
5. Lead and support change initiatives, promote compliance with regulatory requirements, and foster a Treating Customers Fairly culture within the team.
What you need to have:
6. Advanced workload management and communication skills.
7. Proven experience in people management, coaching, and delegation.
8. Strong influencing, negotiation, and analytical problem-solving abilities.
9. Experience managing relationships within a customer service environment.
10. Working knowledge of the insurance industry and proficient IT skills.
11. Minimum of 5 GCSEs A-C or equivalent, including English and Maths.
What makes you stand out:
12. Progress towards relevant professional qualifications.
13. Previous technical experience in claims or related insurance functions.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.