Role Purpose
We're looking for a hands-on Delivery Consultant to provide daily onsite support, workforce engagement and fulfilment for a major national logistics and FMCG client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day-to-day operations, strong communication and consistent delivery of KPIs and SLAs.
Key Responsibilities
Workforce Engagement & Onsite Support
* Be the primary onsite contact for associates, maintaining strong daily visibility.
* Build trusted relationships to support engagement, welfare and retention.
* Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
* Promote a positive safety culture.
Fulfilment
* Support labour planning for HGV drivers, dray teams and wider operational roles.
* Deliver or support site inductions and onboarding.
* Work with the central recruitment team to maintain a strong, compliant talent pipeline.
* Identify and escalate issues affecting fulfilment (e.g., skill gaps, attendance patterns).
* Support monitoring of driver compliance (WTD, licence checks, shift patterns).
Client Engagement & Operational Support
* Maintain strong relationships with Transport Managers and site leadership.
* Provide updates on workforce sentiment, risk areas and operational pressures.
* Escalate wellbeing and safety concerns.
* Contribute to continuous improvement and consistent service delivery.
Administration & Reporting
* Support payroll accuracy and timely submission.
* Maintain accurate workforce and ER records.
* Produce basic MI on attendance, performance and retention.
* Ensure compliance with client processes and safety standards.
Skills & Experience
* Strong people skills with the ability to build rapport quickly.
* Confident handling sensitive conversations and resolving issues at pace.
* Highly organised with good attention to detail.
* Resilient, adaptable and effective in fast-paced operational environments.
* Experience in driving, logistics or industrial recruitment strongly desirable.
* Experience with HGV drivers or driver compliance is a significant advantage.
* Full UK driving licence required.
What’s In It for You
* Competitive salary + quarterly bonuses
* 24 days' holiday (rising to 27) + birthday off, plus option to buy more
* Private medical, dental and wellbeing benefits
* Pension with increasing contributions
* Early-finish Fridays, volunteering days & exclusive discounts
* Supportive, inclusive culture focused on development
About Manpower
Manpower is a global leader in contingent staffing and permanent recruitment. Recognised as one of the world's most ethical companies for the 16th time, we're committed to doing business the right way and creating an inclusive environment where everyone belongs.
Applicants must be based in the UK with full right to work.
#J-18808-Ljbffr