Job Description
3-4 Months Contract with a Local Authority
Summary
* The post holder will collaborate with Social Workers and other professionals within Adult Social Care to deliver effective, customer-focused, and fully accessible information and initial conversations for Hackney residents and their carers.
Responsibilities
* Conduct initial conversations to identify residents' networks, strengths, and presenting issues.
* Assist residents and/or carers in accessing information, advice, and connecting them to a range of universal services.
* Serve as the first point of contact for customers of the Council’s Adult Social Care services.
* Implement, maintain, update, and report on customer contact, assessment, and signposting data.
Essential Experience Required
* Experience in providing direct customer service to the public, understanding their needs sensitively and effectively, and providing information, resolving, or redirecting queries to other services as appropriate.
* Ability to carry out strength-based assessments for non-complex cases, identifying desired outcomes and linking residents with support, including community and voluntary sector resources.
* Skill in producing outcome-focused care plans in partnership with service users and their support networks.
Essential Qualifications Required
* Awareness of the Care Act and Mental Capacity Act, and related legislation forming the framework of adult social care.
Additional Information
* Enhanced DBS is required.
The role closes on 13th November 2025. Apply ASAP.
Requirements
The post holder will work with Social Workers and other professionals within Adult Social Care to provide effective, customer focused, and fully accessible information and Initial Conversations for Hackney residents and their carers