NHS Fife have an exciting opportunity for a Telephonist to join our NHS Fife Switchboard team at Victoria Hospital, Kirkcaldy.
We are looking for an individual who is organised and has a positive approach to work.
You should be ready for a challenge and also enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries.
This post will require shift work and you will need to have the ability to work all shifts across a 24 hour period, 7 days a week.
The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.
Full training will be given to the successful applicant but knowledge of NHS Fife would be an advantage. The post is based at the Victoria Hospital, Kirkcaldy.
As part of the 24/7 integrated service, and once fully trained within switchboard, there will be an expectation for successful candidates to be trained within other areas supporting the Electronic Health Record.
You should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard/typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required.
For informal enquiries please contact Mandy Mitchell, Health Records Team Leader at amanda.mitchell2@nhs.scot or on 01592 643355 ext. 20591.
NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here .
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here .
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Changes to our services - Disclosure Scotland .
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.