Job Overview An exciting opportunity has arisen within the Medicine Directorate for two Elective and Diagnostic Booking Officers to support the opening of the new Community Diagnostic Centre (CDC) at Upton Hospital. This is a permanent, full-time position primarily based at Wexham Park Hospital and which will entail cross site bookings. However, the post holder, on occasion, may be required to work cross site at Upton Hospital as and when required to meet service demands. We are looking for an approachable, motivated, and patient-focused individual who embodies our Trust values and is committed to delivering an exceptional standard of service to both patients and colleagues. This is a busy and fast-paced role that demands excellent organisational and multitasking abilities, along with the capacity to remain calm and effective under pressure. You will play a vital role in coordinating elective and diagnostic appointments, ensuring patient pathways are managed smoothly, efficiently, and in line with service requirements. Strong communication skills, attention to detail, and the ability to work collaboratively are essential. The ideal candidate will be proactive, adaptable, and keen to develop within a supportive and dynamic administrative team. Main duties of the job The post holder will be responsible for booking appointments primarily for services based at Upton Hospital and will be based on-site at Wexham. On rare occasions, and in line with service needs, they may be required to work from Upton Hospital as per the service needs. They will play an active role in the implementation and ongoing monitoring of both new and existing appointment systems and will support the team in meeting Trust targets. The post holder must demonstrate excellent customer service skills when dealing with patients, as well as with internal and external staff. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the Job Description and Person Specification attached to this vacancy. Person specification Qualifications Essential criteria GCSE English and Mathematics (Grade C / 4 or above) or equivalent qualification Desirable criteria NVQ Level 2 Administration or equivalent practical knowledge Experience Essential criteria Experience of working in a hospital or busy office environment. Significant experience in difficult patient situations. Some customer care experience Desirable criteria Call centre experience NHS experience Skills and Knowledge Essential criteria Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets Ability to act on own initiative, assessing problems and queries and understanding which can be resolved and which can be passed on Desirable criteria Good knowledge of NHS targets Knowledge of clinical and surgical procedures Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities. Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first. We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services. We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations. Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care. Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together. Apply online now