Key responsibilities may include:
· Provide technical support both internal and external customers remotely and/or face-to-face
· Establish and diagnose technical problems and faults
· Apply the appropriate security policies in line with organisational requirements
· Communicate with all levels of stakeholders, talking them through steps to resolve issues
· Undertake the relevant processes using tools and technologies to resolve technical issues
· Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician
· Resolving system user queries and resolving faults in a helpdesk environment.
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