Overview
The Changeover Manager assumes management responsibility for all services and activities involved in the operations of the arena, providing direct supervision of all full-time and part-time changeover employees specifically in the areas of room sets, show care and conversions at the Santander Arena.
This role will pay an annual salary of $45,000-$55,000.
Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until July 31, 2025.
Responsibilities
* Assume management responsibility for all services and activities involved in the operations of arena and event set ups
* Select, train, motivate and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures for changeover staff.
* Assist in the planning, direct, coordinate and review the work plans for facility operations
* Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities
* Develop long range plans for future events
* Assigns appropriate changeover personnel to accurately and efficiently set-up and tear down events
* Communicates between shifts the necessary tasks that still need to be completed
* Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball floors, hockey glass, etc.
* Coordinates between changeover crew and housekeeping needs with Housekeeping Manager
* Maintains departmental equipment
* Perform other duties as assigned
Qualifications
* High school diploma or equivalent
* Bachelor’s Degree in facility management, event management, or related field; experience will be considered in lieu of education
* 3-5 years’ experience in an operations / facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordination
* Proficient computer skills in a Windows format
* Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred
* Ability to effectively be available via a company provided cell phone, email, text
* Ability to effectively lead a large team in a fast paced, high pressure environment
* Knowledge of OSHA and other local / state / federal safety standards / requirements
* Forklift certification or ability to acquire within 90 days of employment
* Possess superior interpersonal, communication, and leadership skills
* Ability to communicate clearly, concisely, professionally in-person and in-writing
* Self-motivated, ability to work independently and with a team
* Excellent organizational skills
* Possession of a valid Driver’s License preferred
* Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends and holidays
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