Salary: £30,000 - 60,000 per year Requirements:
* Experience with supporting public cloud and/or traditional on-premises infrastructure
* Knowledge and hands-on experience with supporting infrastructure on VMware, Hyper-V, Windows/Linux servers and/or on Microsoft Azure / AWS platforms
* Good understanding of core networking concepts
* Excellent verbal and written communication skills, capable of engaging effectively with customers and internal teams.
* Must be eligible for SC Clearance
Responsibilities:
* Act as the cloud representative for assigned customer accounts, providing expertise on cloud and on-premises infrastructure
* Serve as the internal onsite escalation point for support issues and programmes
* Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.
* Add value through insight-driven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments.
* Assist or lead in the cloud prestaging of infrastructure, including virtual appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts.
* Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions.
Technologies:
* AWS
* Azure
* Cloud
* Hyper-V
* Support
* Linux
* Security
* VMware
* Windows
* Architect
More:
At Telent, we empower our Engineering Team to innovate and drive common solutions while working closely with technical experts proud of their impact. We are a leading technology company specializing in the design, build, support, and maintenance of the UKs critical digital infrastructure. In our inclusive culture, we value diverse ideas and nurture our talent, ensuring everyone feels they can thrive at work. We offer competitive benefits, including 34 days holiday, a company pension scheme, occupational health support, and discounts through our Telent Reward scheme.
last updated 50 week of 2025